Venue Policies

General Policies

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Each event may have exceptions to these policies, so be sure to check the event pages here before attending.

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In accordance with industry standards, U.S. Bank Arena has implemented the following building entry procedures for all events:

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  • All Jackets and bags may be searched upon entry. Purses, diaper bags and other small personal bags are allowed, but may be inspected at all gate entrances.
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  • No large bags, backpacks or boxes are allowed in the building without prior authorization. 
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PROHIBITED Items (Non-cyclones events)

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The following items are not permitted inside U.S. Bank Arena:

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  • Alcohol
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  • eCigarettes in seated areas
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  • Glass or Metal Containers
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  • Coolers
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  • Strollers
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  • Weapons of Any Kind
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  • Professional Cameras
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  • Non-professional cameras with detachable, long or extending lenses
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  • iPads used to shoot photos or record video
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  • Fireworks
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  • Laser Pointers
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  • Glow Sticks
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  • Beachballs
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  • Compressed Air horns
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  • Aerosol spray cans
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  • Tools (wrenches / pliers)
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  • Pets (except service animals)
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  • Chairs of Any Kind
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  • Food or Drink
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  • Recording Devices of Any Kind, Audio or Video
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  • ANY OTHER ITEM DEEMED UNACCEPTABLE BY BUILDING MANAGEMENT
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PROHIBITED ITEMS (CYCLONES EVENTS)

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THE FOLLOWING ITEMS ARE NOT PERMITTED INSIDE U.S. BANK ARENA:

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  • Alcohol
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  • Glass or Metal Containers
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  • Coolers
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  • Strollers
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  • Weapons of Any Kind
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  • Fireworks
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  • Laser Pointers
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  • Glow Sticks
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  • Beachballs
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  • Compressed Air horns
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  • Aerosol spray cans
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  • Tools (wrenches / pliers)
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  • Pets (except service animals)
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  • Chairs of Any Kind
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  • Food or Drink
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  • Recording Devices of Any Kind, Audio or Video
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  • ANY OTHER ITEM DEEMED UNACCEPTABLE BY BUILDING MANAGEMENT
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In the event ANY of these items are revealed during a search, guests will be permitted to return to their vehicle with the item or dispose of it. U.S. Bank Arena does not have an area to 'check' guest's personal belongings and will assume no responsibility for them. U.S. Bank Arena has the sole right to determine what type of pre-event search or screening will be conducted.

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Each event may have exceptions to these policies, so be sure to check the specific event page before attending.

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Weeknight Alcohol Banding Stations

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U.S. Bank Arena typically offers beer specials on weeknight Cyclones games. Patrons are asked to stop by our alcohol banding station located at the Main Gate when they arrive at U.S. Bank Arena. We will I.D. all patrons and give those that are of legal drinking age a wristband. You will still be asked to provide your I.D. at each point of sale, but this will help prevent you from being interrupted while enjoying the hockey game.

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ARAMARK Serves you right program

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Patrons 21 and over attending events at U.S. Bank Arena can receive a coupon for one free soft drink by signing an agreement not to drink alcohol and to be that night’s designated driver.  Coupons must be redeemed at the Arena’s concession stands that night and are limited to one per patron per event. 

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The pledge agreements and coupons are available at all U.S. Bank Arena events at the Customer Service desk located to the right of the Arena’s main entrance. 

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ASSISTED LISTENING DEVICES

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RF-Style assisted listening devices and sign language interpretation services are available by making advance arrangements with U.S. Bank Arena event services at least two weeks prior to a scheduled event. Call (513) 421-4111 ext. 177 for more details.

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ATMs

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U.S. Bank money access machines are available on the main concourse level near sections 117 and 138.

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Band-a-hand

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Presented by The Children's Theatre of Cincinnati, Band-a-hand is a program that is offered during events that attract a large amount of children. A brightly colored wristband may be fastened to your child’s arm with your seat location written on the band. In the event that a child is separated from their guardian, one of the arena’s staff members will return the child to the seat written on their wristband. Tables will be set up near the entrance to the arena. Bring your child to the table & present your tickets if you wish to participate.

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CUSTOMER SERVICE DESK

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Our customer service desk is located on the main concourse just inside the main gate doors near section 102.

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DOORS/OPENING TIMES

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Doors for most events at U.S. Bank Arena open one hour before the scheduled starting time. Check the event page for specific times or changes.

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EXIT AND NO RE-ENTRY POLICY

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Exiting and re-enterting the Arena with the same ticket is not permitted. Each set of exit doors throughout the concourse are marked with "No Re-Entry" signs. Guests with medical situations or other emergencies who want to leave and then re-enter the building should be directed to the customer service desk on the main concourse, just inside the main gate entry doors. A U.S. Bank Arena event manager will be alerted to the situation. As a courtesy, a smoking area is provided (See Smoking Section below).

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FIRST AID

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Firstcare provides First Aid and paramedic services for all events at U.S. Bank Arena. The First Aid room is located near section 110.

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GUEST CONDUCT

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Guests may be ejected for reasons including, but not limited to the following:

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  • Public Intoxication
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  • Use of illegal substances or drugs
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  • Disruptive behavior
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  • Use of profane, obscene or abusive language of any type
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  • Possession of illegal or unauthorized items inside U.S. Bank Arena
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  • Unacceptable or indecent dress
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  • Throwing of any objects onto the event floor or stage area, or in the seating areas.
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  • Failure to follow U.S. Bank Arena Smoking Policies (See Smoking Section below)
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  • Verbally abusing, threatening or intimidating other guests or Arena employees.
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  • Participating in a fight
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  • Entering or attempting to enter any "Off-Limits" areas such as playing surface, stage area, backstage or restroom of the opposite sex.
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  • Breaking the law
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  • Any action that, in the opinion of U.S. Bank Arena Mangement, places other guests in danger or reduces their enjoyment of the event.
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  • Guests that are ejected from the facility may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.
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HOCKEY'S "PUCK IN PLAY" POLICY

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For the safety and enjoyment of all fans, the aisles and stairways inside the arena should not be used while the puck is in play. We ask that all guests wait for a stoppage in play before moving or from their seats.

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SMOKING

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U.S. Bank Arena is a smoke-free facility. As a courtesy to our guests that smoke, the Arena provides an outdoor smoking area on the North side of the building, near section 130. This area is staffed and has the following procedures for use: For exit, A Ticket must be provided. Guests will receive a hand stamp and must show both ticket and stamp to re-enter.

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*Information subject to change at any time. Every person on the property is subject to search at any time.

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CONCESSION STAND INFORMATION

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U.S. Bank Arena is proud to offer a wide selection of concession choices. Most stands will offer a selection of hamburgers, hotdogs, nachos, popcorn, chicken tenders, pretzels and French fries.

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Bottled SodaAll Concession Stands and Portables Sell Bottled Soda
Bottled WaterAll Concession Stands and Portables Sell Bottled Water
Glier's Bratwurst118, 136
Candy103, 105, 108, 112, 118, 123, 128, 137,138
Chicken Nachos125
Chicken Tenders103, 108, 128, 138
Cocktails132, All Access Bar and Grill
Coffee103, 108, 112, 128, 138
Coors Light bottlesAll Portables and 103, 105, 112, 118, 123, 132, 136, 138, All Access Bar and Grill
Coors Light draft103, 105, 108, 112, 128, 132, 136, 138, All Access Bar and Grill
Cotton Candy108, 137
Craft Beer105, 132, 136
Cyclones Ale132
Double Cheese Burger103, 108, 128, 138
Fries103, 108, 128, 138
Glier's Goetta Nachos125
Grilled Chicken Sandwich103, 108, 128, 138
Hot chocolate103, 108, 112, 128, 138
Hot Dog103, 108, 118, 128, 136, 138
Hudy Amber 24oz CanAll Portables and 105, 118, 123, 136
Hudy Amber Draft105, 108, 128, 136, All Access Bar and Grill
Ice Cream116, 134
Jalapeno Pretzel125
Kids Meal103, 108, 128, 138
Glier's Mettwurst118,136
Miller Lite BottlesAll Portables and 103, 105, 112, 118, 123, 132, 136,138, All Access Bar and Grill
Miller Lite Draft103, 105, 136, 138
Molson Draft108, 112, 128, 136, All Access Bar and Grill
Nachos103, 105, 108, 112, 118, 123, 125, 128, 136, 138
PBR Draft103, 105, 112, 138
PeanutsAll Concession Stands and Portables Sell Peanuts
Pizza103, 112, 138
PopcornAll Concession Stands Sell Popcorn
PretzelAll Concessions Stands Sell Pretzels
Skyline Chili Coneys105, 123
Skyline Chili Way to go105, 123
Sno-Cones108, 137
Souvenir bottomless popcornAll Concession Stand sell bottomless popcorn
Souvenir Chicken tenders103, 138
Souvenir Helmet Nacho125
Turkey Bacon Wrap118, 125, 136
All Access Bar & Grille (Full Service Bar)5th Floor. The All Access Bar & Grill opens at 6:30pm and offers a full menu of dining options. You can access the restaurant and suites from the elevators behind section 104 and 124. View Menu HERE
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Alcohol sales are typically cut off at the beginning of the 3rd period.